SPL Security Solutions

Recurring praise for professional, friendly service runs through the accounts left by customers, who time and again describe a team willing to go out of its way to help. Lucy at the front desk is singled out for her courteous manner, while locksmith Saxon is repeatedly described as highly skilled, thorough and unfailingly polite, and Vince is credited with clear quotes and prompt booking of jobs. Several reviewers mention competitive pricing on key cutting, car fob battery replacement and lock changes, with one comparing a modest charge favourably against shopping centre key outlets.

The standard of installation also draws consistent comment: hardware fitted to internal doors and new handles on sliding patio doors are described as handled with care and precision, and a tricky replacement key for a hardlid was cut on the spot. Communication before and during jobs, along with the politeness of telephone staff, comes up often, and reviewers note that the full range of hardware and locksmith work on offer in Bundall is matched by genuine enthusiasm for the trade. The business also covers emergency call-outs, safes and security systems.

Very poor service and very expensive trying to replace lost keys + fobs

Another great interaction with the team at Surfers Paradise Locksmiths today. They are so polite and go out of their way to assist. Very professional and really nice people.

Scott and Jacob deserve a pay rise , extraordinary service

Lucy at front desk is great. Very professional and friendly. It is rare to be treated so well as a customer. They charged $10 to change my battery in my car fob. The key places in shopping centres charge $30 which tells me that the prices on other items would be reasonable at SPL.

Highly recommended! They have a very full selection hardware and services. The locksmith’s are not only friendly but very knowledgeable and they give the impression that they really enjoy what they do - and it’s always nice to work with people who have this type of joy in their work. 5/5 service!

Excellent service, positive attitude and always helpful was our experience with our most recent work performed by SPL. Vince provided total confidence in finding the best parts, providing clear quotations and booking the job promptly for us. Locksmith, Saxon, is highly skilled, a perfectionist and unfailingly polite and helpful. Thank you to the team, once again.

Slow to respond and disappointing service. We raised a request the day before and clearly flagged it as urgent, providing all billing details promptly. Despite this, there were delays on their end, and the issue wasn’t attended to during standard hours. When the delay became time-critical, the focus shifted to quoting call-out and after-hours fees, rather than resolving a problem that already existed. Being told someone might attend only after hours — at additional cost — for a job raised the previous day felt unfair and opportunistic. Overall, poor communication and an approach that appeared more focused on charging than customer service.