Southern Lock & Security

Prompt, professional attendance is the thread that runs through the feedback for this Bunbury locksmith, with technicians turning up when they say they will and getting the job done without fuss. Accounts describe keys cut for cars and houses, barrels rekeyed after keys and identification were stolen, and worn door hardware swapped out, including one lock that had to be drilled free after jamming shut. Tidiness of the finished work is raised often, as is advice given over the counter, with one customer noting guidance was offered freely before any service call was booked.

Staff members Aaron, Craig and Matthew are singled out for courtesy, patience and the time taken to explain what was needed and to calm people during stressful lockouts. Reviewers also refer to reasonable charges for the work performed and to jobs being scheduled quickly, with premises left secure in the interval before a technician could attend. Emergency attendance after a severe hail storm, safe servicing and general door security all feature in the accounts, and the team's habit of treating a small key-cutting errand with the same care as a larger installation is a point that comes up often.

Aaron, on behalf of SLS, came to our home to rekey our barrels, after keys & ID were stolen. I wish to mention how pleased I was with his courtesy, his pleasantness and his willingness to do his job. Explaining what was needing to be done. I wouldn’t think twice in recommending Aaron and his work.

Rang Southern Lock Bunbury as I was having issues with my work safe. Kathy (?), went above and beyond with advice and tips to try before getting a service person out. VERY rare that a business will help you out for free just because they can. GREAT customer service, will continue to recommend to my clients.

Aaron was highly professional and took the extra time to have a chat which goes a long way.

One off the best in town. And best door security and service company you can get.

Very professional service and right on time - Craig quoted for the job and followed up a week later to do the actual job himself. Thanks Craig! Cheers Dave Pedersen, South Bunbury

Excellent service when I accidentally locked myself out of my grannyflat. The man who came was lovely, very efficient and so polite. Thank you for your prompt service. Addit: the lady on the phone was also lovely.

Keys locked in work truck and no spare key - I contacted Southern Lock and Security and they had me back in the truck within 30 minutes. That is outstanding customer service! Thank you to Rosie and the team.